Support Center

Mac OS X 10.7 Blackboard Setup

Last Updated: Nov 14, 2016 05:28PM EST
Symptoms
When I try to join a Blackboard Collaborate session on my Mac OS X 10.7 machine, the session file is in the .jnlp file format and opens with Java Web Start rather than Blackboard Collaborate Launcher.

Additional symptoms include:
  • Display issues (chat text size too small, inability to adjust windows, etc.)
  • Audio issues
  • Cannot open the .jnlp file altogether
The .jnlp file -- incompatible with OS X 10.7 Blackboard Collaborate Launcher

Cause
Blackboard is unable to recognize that OS X 10.7 users can use the Blackboard Collaborate Launcher. You are incorrectly served .jnlp files instead of .collab files.

Applies To:
  • MAC OS X 10.7
Resolution

Manually change the file’s extension:
  • Download the course.jnlp or meeting.jnlp file to your computer
  • Open Finder and navigate to your Downloads directory
  • Right-click the .jnlp file and click ‘Get Info’
    • If you are unable to right-click, hold down the CTRL key and then click on the file
  • Scroll down to ‘Name & Extension’ and change the .jnlp to .collab
 
  • Close the “Info” window
  • Double-click the course.jnlp or meeting.jnlp file to join your session.

Contact Us

techsupport@mprep.com
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