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How do I clear the Blackboard Collaborate Launcher's cache?

Last Updated: Nov 13, 2016 10:44AM EST
Question:
How do I clear the Blackboard Collaborate Launcher’s cache?

Answer: (both Windows and Mac OS X 10.7+)
Windows
To clear Collaborate's cache on a Windows, you will need to open the Blackboard Collaborate Launcher application.

Getting to the Blackboard Collaborate Launcher in Windows 10
  • Press Windows Key or click the Windows icon located on taskbar
  • Type ‘Blackboard’
  • Choose the Blackboard icon - ‘Blackboard Collaborate Launcher’

Getting to the Blackboard Collaborate Launcher in Windows 8
  • Press Windows Key + W to open the search charm
  • Type 'Blackboard'
  • Select the Blackboard icon - 'Blackboard Collaborate Launcher'

Getting to the Blackboard Collaborate Launcher in Windows 7/Vista
  • Click 'Start' and start typing in the search box
  • Search for 'Blackboard'
  • Click the Blackboard icon - 'Blackboard Collaborate Launcher'

In the Collaborate Launcher, click the 'Advanced' tab and click 'Clear Cache'



Mac 10.7 or Later
Open Finder and navigate to your Applications directory. Open the Blackboard Collaborate app.



Under the 'Advanced' tab, click 'Clear Cache'

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