Support Center

Unable to download eBooks on iOS devices

Last Updated: Nov 13, 2016 10:50AM EST
Symptoms
When I try to download an eBook on my iOS device, I am redirected to a web page with an error that says ‘Download Failed’, or the browser-specific equivalent:



Cause
In iOS, only within Safari can you open downloaded files that are associated with other programs. If you are using another web browser app, such as Google Chrome, iOS will not allow the downloaded file to be opened in another application.

Resolution
To open your eBooks on your Apple mobile device, you will need to follow these steps:
  1. Verify that Bluefire Reader is installed and authorized with your Adobe ID
  2. Open the Safari browser and navigate to your Student Center
  3. Open the desired eBook; iOS will now allow you to open the file in Bluefire Reader

Contact Us

techsupport@mprep.com
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